8+ Best WordPress Helpdesk Plugins to Manage Support

Helpdesk Plugins to Manage Support WordPress helpdesk plugins allow you to supply centralized and well timed help due to this fact boosting person interplay and, finally, conversions. Getting extra conversions means you’ll stroll round with a smug look in your face like Simon Cowell, which is at all times a great factor.

In right this moment’s put up, we level you to one of the best WordPress helpdesk plugins accessible available in the market, so you may add a totally useful help system to woo extra prospects. However even with one of the best WordPress helpdesk plugins, nice help ultimately boils down to at least one factor: availability.

8+ Best WordPress Helpdesk Plugins to Manage Support

1. Catchers Helpdesk WordPress Plugin

Because of Marti, one of many guys behind this auspicious helpdesk plugin, I had an opportunity to check drive Catchers on one among my web site. And between you and me, I used to be so impressed I now use it for one among my contact varieties.

It’s extremely simple to setup and use, which suggests you may present wonderful help earlier than the subsequent man reads the remainder of this put up. You possibly can simply customise your help varieties to look precisely how you would like and place them wherever you want utilizing shortcodes. You possibly can even have contact varieties pop up to make sure readers don’t go away your pages.

WooCommerce Extension = Yay!

Due to Marti, considered one of many guys behind this auspicious helpdesk plugin, I had a chance to verify drive Catchers on one amongst my website online. And between you and me, I was so impressed I now use it for one amongst my contact varieties.

It’s extraordinarily easy to setup and use, which suggests you might current fantastic assist sooner than the next man reads the rest of this put up. You probably can merely customise your assist varieties to look exactly how you prefer to and place them wherever you need using shortcodes. You probably can even have contact varieties pop up to ensure readers don’t go away your pages.

2. WSDesk – ELEX WordPress Helpdesk

With WSDesk you may simply add a full customized help system to WordPress. Simply set up and use the setup wizard to get began. Add all your brokers – there’s no additional cost because you’re managing your help platform. The identical goes for tickets. With WSDesk there’s no restrict on the quantity your clients can submit. And you may even assign brokers, statuses (unsolved, pending, solved) and tags to maintain your tickets organized. Plus in contrast to some choices, WSDesk shops all of you information in your web site – so that you’re in command of your buyer and help information.

3. Richpanel Helpdesk & Live Chat for WooCommerce

The WooCommerce Helpdesk, Reside Chat and CRM plugin is an all-in-one buyer help resolution. The plugin makes it potential to mix Richpanel’s superior buyer administration instruments and analytics with the favored WooCommerce extension.

The one requirement is that you have to have a Richpanel account to make use of the plugin, which begins at $50 per thirty days. Contemplating it’s equal to combining a HelpScout membership with a number of premium.

4. Knowledge Base & Helpdesk Plugin

Maybe you’d like to chop down on all these hours you spend meting out buyer assist. Maybe you’d like a extra passive technique of serving to your guests out. You’d like to minimize buyer assist emails and one-on-one phone calls.

Of all WordPress helpdesk plugins we evaluate right here at this time, this unhealthy boy wins massive because it lets you create not solely a information base, but additionally self-service buyer assist facilities, product documentation, wiki, and in depth FAQs amongst others.

Data Base is delivered to you by PressApps, an elite writer, and ships with superb options reminiscent of drag-and-drop publish reordering, stay search, breadcrumbs, a number of web page layouts, voting system, shortcodes, responsive design, customized hyperlink colours, multi-lingual assist and a lot extra.

The information base plugin has all of the options you want and none of those who you don’t. It’s simple to configure and simply works. Tremendous simple to coach my shoppers to make use of it, a lot in order that they’re excited for the way a lot time they may save by having a KB on their web site. Superior stuff! – RenegadeEmpire.

5. AH Tickets Helpdesk & Support WordPress Plugin

If there’s one factor that offered me on this WordPress helpdesk plugin is how straightforward it’s to setup. No actually, I’m not kidding, and please don’t take my phrase for it. Simply try the AH Tickets set up video under. It’s only a minute lengthy:

The second, third and fourth wins for yours actually should be the gorgeous design, a powerful listing of options and the excellent purchaser score. What options? You ask. AH Tickets underlying structure finds power within the Bootstrap framework, which means it’s future-proof and responsive from the phrase go.

Nonetheless on the options practice, AH Tickets boast of browser and system notifications, a completely customizable touchdown web page, multi-lingual and RTL help, information base, file attachments, an intuitive dashboard, Font Superior icons, Google fonts, rankings, departments, a number of help brokers, $12 bucks value of plugins and a lot extra.

6. WordPress Live Chat Complete Plugin

A finest vendor within the customer support area, WordPress Chat X is the last word dwell chat plugin for WordPress. For those who haven’t had the prospect, please learn how to add live chat to your WordPress site to know why dwell chat is of important significance so far as instantaneous help goes.

Again to WordPress Chat X, it’s a kind of WordPress helpdesk plugins you should attempt. Earlier than you go into matches, I gave this child a take a look at drive and right here comes just a few particulars to help my outlandish proclamation.

100 Active Chats, Offline Mode & Emojis

At any given time, 100 customers can chat in your web site, and in case you’re offline, the chat widget morphs right into a contact kind guests can use to ship you messages. If you happen to like, you possibly can even provoke chat with any of your web site guests. And in case you’re in good moods, boost your chat classes with emojis.

WordPress Chat X is quick and light-weight and helps WPML,

7. WooCommerce Support Ticket System

When you run an e-commerce web site utilizing WooCommerce, right here’s a WordPress helpdesk plugin made only for you. Constructed with love by Vanquish, an elite writer who has 20+ WooCommerce extensions underneath the belt, this help ticket system works as marketed.

WooCommerce Assist Ticket System performs nicely with WordPress and WooCommerce providing you a stable resolution to help order and consumer tickets. What I imply is a consumer can submit a ticket about any subject they’re dealing with in your web site, or a help ticket particular to a specific order.

Streamline Your Workflow

Your guests submit tickets by way of the frontend whereas procuring, and also you handle all queries utilizing a particular backend dashboard. Nothing too technical, it has the identical WooCommerce really feel. In spite of everything, the plugin merely extends WooCommerce.

You’ll be able to customise WooCommerce Help Ticket System to swimsuit any design wants, and utilizing shortcodes, you may port the plugin anyplace in your website. That, plus the plugin add tabs to person and admin pages making it simply accessible.

So far as assist tickets go, you may assign tickets to completely different brokers, retrieve an excessive amount of details about every ticket, edit/delete tickets, collect buyer info and a lot extra.

8. Awesome Support Free WordPress Plugin

Let’s kick off this second part with a WordPress helpdesk plugin that stays true to its title. Superior Help is a robust contender amongst many different WordPress helpdesk plugins – each free and premium. It’s designed to melt your work so far as buyer assist goes.

I attempted it out in your behalf and was I impressed or what? I do know, it’s only a WordPress plugin, however I guess large cash you’d change your thoughts if you happen to knew what this plugin can do. Handcrafted to perfection by Julien Liabeuf, SiamKreative and the Superior Help Group, this plugin covers all of your bases.

Ready Page Templates & Shortcodes

By default, the plugin provides Submit Ticket and My Tickets pages, however you’ll be able to add your assist system to any web page you fancy utilizing a shortcode. The settings offer you absolute management over how your assist system seems and capabilities.

Your guests can simply create assist accounts (to submit tickets) and monitor their ticket historical past. The submit ticket kind is easy and options the acquainted visible editor in addition to file attachments. You, however, can monitor all tickets, assign tickets, prioritize any ticket and collect details about your guests amongst different issues.

9. WP Support Plus

With over 8k lively installs on the time of writing, and a horde of options that can make your head spin, this plugin is making massive waves within the WordPress helpdesk plugins area. Authored by Pradeep Makone, an lively contributor at WordPress.org, WP Help Plus gives you a ticketing system with a twist.

Due to the underlying Ajax expertise and a responsive grid, your guests can submit tickets simply and shortly from any system. This plugin permits you to submit an infinite variety of assist tickets both by way of the admin or frontend. On high of that, customers needn’t register in your web site to submit a ticket, which shortens the entire course of. What about spam bots working your kinds mindless? Fear not, this plugin comes with a reputable anti-spam characteristic.

Custom Fields & CSS

At your disposal, you’ve gotten customized fields and CSS to construct your ticket types nonetheless you need. After constructing, place your types on any web page or publish utilizing a shortcode. This plugin ships with e-mail templates in addition to canned replies for frequent questions. Moreover, you possibly can prioritize, categorize and set the standing of any ticket simply from throughout the admin dashboard.

The settings panel is bursting with the most effective of options which means nothing is holding you again from making a assist expertise that’s out of this world. You may process this plugin with every kind of assist features and it gained’t break.

Bonus: WordPress Helpdesk Plugins Honorable Mentions

Are you able to consider the checklist ends right here? Effectively, the above WordPress helpdesk plugins give you all of the instruments it’s essential present the type of help that truly works for you and your website guests. The premium plugins ship fairly a punch, however don’t let the free choices idiot you; they’re superb too. Beneath, are a pair different WordPress helpdesk plugins & options price testing:

Zendesk, which lets you convert your remark part right into a help system amongst different issues
Help Scout, which focuses on personalizing the help expertise
Support Ticket System that ships with nice search performance
bbPress as a result of boards make for nice help methods too

Final Words on the Best WordPress Helpdesk Plugins

These and different WordPress helpdesk plugins supply your prospects the prospect to provoke contact and get assist each time and wherever they’re caught in your web site. The identical plugins give you the prospect to assist out your web site guests extra effectively because it’s simpler to create, handle and monitor assist tickets proper from inside your admin dashboard.

Backside line: WordPress helpdesk plugins show you how to to enhance person expertise and enhance conversions whereas saving time. Whether or not you select premium or go along with a free helpdesk plugin, simply make sure you reply to assist tickets on time or you’ll earn your self some unhealthy rep.

Which is your favourite WordPress helpdesk plugin? Tell us within the feedback. Cheers!